Life Style Impex Ltd (company number 06984012) trading as tradehinges.co.uk (we/us) are committed to protecting your privacy, including your personal data. We will be
the data controller of any personal data which we collect from or about you. This Policy sets out the terms on which we will hold and process your personal data. If you have any queries
about this Policy or how we use your data, you can contact us using the contact details below.
Please read this Policy carefully. By contracting with us, you acknowledge that your personal data will be used in accordance with this Policy.
When Do We Collect Information?
For shops, businesses and bulk orders, generally, we will collect information from you when you become our customer or supplier, or contact us in person, by telephone, by e-mail or by
post or by social media. We also collect information from you when you email us with an enquiry following the email link on our website. We may collect information about you from credit reference agencies when we undertake checks such as credit and identity checks. We may also collect information about you from our sales agents and from third party payment processors.
Information may also be collected about you when you visit our website (for example via cookies), such as your IP address and other browser-generated information.
We may record all calls for training and equally purposes to enable us to deal effectively with queries or complaints.
What Information Will We Collect?
We may collect the following information:-
- Your contact details or those of your employees, such as name, address, telephone
number and email address
- Your date of birth, nationality, country of birth, country of residence, employment
status and tax identification number (i.e. National Insurance Number)
- Details of any goods or services you sell to us, or ask us to supply
- Details of your credit history and any records held by financial crime prevention
agencies, on the Electoral Register and by providers of utility service
Details of your employment status, income and source of wealthBefore we can contract with you for the purchase or sale of goods or services, we may need to obtain certain information about you to verify your identity so that we can meet our obligations under the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 (the “Money Laundering Regulations 2017”) and any other applicable legislation and for the purposes of assessing our credit risk. You are obliged to provide this information and if you do not provide it, we will be unable to contract with you.
How We Will Use Your Information
We use information held about you in the following ways:-
- to undertake checks such as credit and identity checks to enable us to comply with our anti-money laundering obligations and for the purposes of assessing our credit risk;
- to comply with our contractual obligations to you;
- to help protect your information and prevent unauthorised access to it;
- to deal with any queries, complaints or problems reported by you;
- for payment verification, debt tracing and debt recovery;
- to enable you to participate in any interactive features of our website and to ensure that content from our website is presented in the most effective manner for you and
- to generate statistics relating to use of our website;
- if required to do so by law and to the extent necessary for the proper operation of our systems, to protect us/our customers, or to enforce the terms of any contract that we
have entered into with you;]
- to notify you of changes to our terms of business;
Our use of your personal data will be for one or more of the legitimate interests described above. We will not process your personal data for marketing purposes.
Disclosure of Your Information
We may disclose your information:-
- to our IT providers and others who provide us with support services (such as shipping and delivery contractors) so that we can comply with our contractual obligations to
- to our appointed accountants, lawyers and other professional advisers (including our bankers), to the extent that they require access to the information in order to advise us;
- to credit reference agencies and other organisations to allow us to undertake thechecks set out below;
- to debt collection agencies or to the Court;
- if required to do so by any legal requirement;
- to law enforcement agencies and others in order to investigate or prevent fraud or
activities believed to be illegal or otherwise in breach of applicable laws;
- to HMRC if obliged to do so by law, who may pass this on to tax authorities in other
if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers and suppliers may be one of the
We will not disclose your information to third parties other than as outlined above. The website may contain links to third party payment websites. If you follow a link to any
any personal data to such website. We do not accept responsibility or liability for your use of such third party websites.
Credit and Identity Checks
For shops, businesses and bulk orders, generally, as part of our contracting process we may carry out automated checks using your personal data, such as your name, postal address, date
of birth, telephone numbers and employment status. These checks include credit checks and identity checks and involve us obtaining information (such as your credit history) from credit
reference agencies, the Electoral Register and providers of utility services. We need to carry out these checks in order to meet our obligations under the Money
Laundering Regulations 2017 (and any other applicable legislation) and for the purposes of assessing our credit risk. The information obtained from these checks is used by us to
determine if an account can be opened or whether further information is required, based on factors such as whether we have been able to verify your identity or your credit history.
Credit reference agencies will record the details of our search and may record whether or not your application to contract with us is accepted. We may make periodic searches with credit
agencies to manage your account.
We may provide information to financial and other organisations involved in fraud prevention to protect ourselves and our customers from theft and/or fraud. If false or
inaccurate information is provided and fraud is identified or reasonably suspected, details may be passed to fraud prevention agencies who will record this. This information may also
be accessed by law enforcement agencies. This information may be used by us to prevent fraud and money laundering, for example, when processing applications for credit, managing
credit or for debt recovery.
Storage of Your Personal Data
We will only keep your personal data for as long as we need to in order to fulfil the purpose(s) for which it was collected, as set out above in this Policy, and for as long as we
are required to keep it by law.
We retain personal data collected in connection with the performance of our contractual obligations to you and the information provided to us for identity checks and anti-money
laundering checks for 7 years after performance of our contract with you. You may require us to delete personal data once that period has expired unless we are required to retain that
personal data for a longer period by law. We take appropriate security measures (including physical, electronic and procedural
measures) to help safeguard your personal information from unauthorised access.
We may transfer, or allow access to, your information internationally including to countries outside the European Economic Area (EEA) when performing our contractual obligations to
you. We will ensure that your personal data is adequately protected when it is transferred outside the EEA in accordance with applicable data protection laws.
You can update your personal data by contacting us.
You have the following rights which can be exercised by contacting us using the details provided below:-
- to access personal information held about you and to obtain a copy of it
- to prevent any processing of personal data that is causing or is likely to cause unwarranted and substantial damage or distress to you or another individual;
- to obtain the rectification or completion of personal data which are inaccurate or incomplete;
- to restrict or object to the processing of your personal data and to request its erasure under certain circumstances
- in certain circumstances, to receive a copy of your personal data in a structured, commonly-used and machine readable format and the right to require us to transmit
that data to another data controller where technically feasible;
- to be informed about any use of your personal data to make automated decisions about you, and to obtain meaningful information about the logic involved, as well as
the significance and the envisaged consequences of this processing;
- to lodge a complaint about the way in which your personal data is being used;
- to withdraw your consent to any use by us of your personal data otherwise than for one of the legitimate purposes set out above.
We reserve the right to amend this Policy at any time. Any substantive changes we make to our Policy in the future will be notified to you in writing, but we would advise you to check
our website regularly to ensure that you are familiar with the most up-to-date version.
If you have any queries, comments or requests regarding this Policy or would like to exercise any of your rights set out above, you can contact us at:-
Post: Unit 1, Evans Business Centre, Dane Street, Rochdale, Manchester, OL12
Telephone: 0161 8706909
If we cannot resolve your concerns, you may report a concern to the Information Commissioner at ico.org.uk/concerns or telephone (0303) 123 1113 for further information
about your rights.